I have called customer support and each time it states there is a 59 minute wait. Check out a few tutorials on how to use the API: To see if a delivery is possible, request a, After you have evaluated whether the quoted price and delivery estimate meets your needs, you can, While a delivery is in progress, you can track its status in real-time in the developer dashboard, by. POST data should be encoded as standard .css-ks0aec{background:rgba(247,247,247,1);border:1px solid rgba(235,235,235,1);border-radius:2px;}.css-z6i8m3{box-sizing:border-box;color:rgba(0,0,0,1);font-family:'Postmates Std',-apple-system,' BlinkMacSystemFont',' Roboto',' Droid Sans',' Helvetica Neue',' Arial',' sans-serif';font-style:normal;font-weight:400;font-size:16px;-webkit-letter-spacing:-0.08px;-moz-letter-spacing:-0.08px;-ms-letter-spacing:-0.08px;letter-spacing:-0.08px;line-height:24px;text-transform:none;font-size:0.87em;margin-bottom:0;margin-top:0;padding-bottom:1px;padding-left:4px;padding-right:4px;padding-top:1px;font-family:menlo,monospace;background:rgba(247,247,247,1);border:1px solid rgba(235,235,235,1);border-radius:2px;}application/x-www-form-urlencoded. We provide two levels of versioning: Please format pickup and dropoff addresses this way: Any other information, like apartment number, door codes, "care of" instructions, should all be added to pickup or dropoff notes fields. Exceeding this rate limit will result in a 429 response. Date/Time for when a delivery must be picked up by. Delivery as a Service Support is available 24/7. ", "Dropoff phone number must be valid phone number. This will soon be deprecated in favor of Flag indicating if the courier is close to the pickup or dropoff location. Flag to indicate this delivery requires signature capture at dropoff. All of our robo couriers are currently busy. Account. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission. There is a global rate limit for API requests. Photo will be required to complete drop-off. FLEET. The fee is intended to help cover benefits granted to drivers under Proposition 22, a ballot initiative that classified app-based drivers as independent contractors.Benefits include a healthcare stipend, insurance to cover injuries from an accident and wages that are at least 120% of the minimum, Postmates said on its website. This includes successful and unsuccessful responses. x Get email notifications whenever Postmates creates , updates or resolves an incident. The Create a Delivery API endpoint has optional post parameters that can be used to simulate an undeliverable delivery. Postmates is the largest, most reliable on-demand delivery and pickup platform. Additional instructions for the courier at the pickup location. Each webhook request has a X-Postmates-Signature header which is generated using a shared secret and the payload of the webhook request. Signup and Orientation. Deprecated the "Return a Delivery" endpoint. Trust & Safety. When a delivery must be picked up by. Authentication is specified with HTTP Basic Authentication. Webhooks allow you to receive real-time updates to your ongoing deliveries. For help with Postmates-related questions, submit a request to Postmates Support, or send an email to welcome-api@postmates.com. Offset of response objects. Go to Deliveries and choose the order you want to refund. MERCHANTS. The Customer history section of Postmates App allows you to report an issue or put a comment on your delivery. Setting up your Postmates order tablet The courier object is only present when a delivery is in progress. The timeframe you are able to cancel a delivery is between the time you sent the delivery request until the time the Postmate has completed the delivery. Facebook Twitter Snapchat Instagram. When used, the undeliverable action can be set to "leave at door" or "return". Anti-Discrimination Policy . Longitude of the dropoff location. Payment is required. Tap "Contact Support." If you have questions about the API, please check out the Delivery as a Service Help Center and select "Contact Delivery Support". Resource: All endpoints are prefixed with a version such as. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. This filter limits the results to only deliveries that are currently being delivered. Reaching the Customer Service Line Have your account information ready before you call. The fee is intended to help cover benefits granted to drivers under Proposition 22, a ballot initiative that classified app-based drivers as independent contractors.Benefits include a healthcare stipend, insurance to cover injuries from an accident and wages that are at least 120% of the minimum, Postmates said on its website. Technical App Issue. Delivery fees still apply. page_token to fetch next set of deliveries. Estimated time the courier will arrive at the dropoff location. Though its delivery fees are higher than similar services, many … Webhooks created through the Postmates API can be verified by calculating a digital signature. Your account is not allowed to create deliveries. You can call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service) or submit a support request via our Support Request Form.Before doing so, please review our Support policies and recommended contact paths by issue type: "Id" field should be used for any identification purposes. U.S. District Judge Philip S. Gutierrez on Tuesday denied Postmates' request to block arbitration and said the company had to arbitrate with more than … Name of the place where the courier will make the pickup. We know it's not easy binging the entire season of the latest Netflix show — start to finish — without coming up for air. as long as they are less than 1km apart as a crow flies. The Postmates App offers different ways to contact Postmates customer service. We even have a special robot courier named Robo that will deliver your imaginary goods. Possible safety issues include harassment from a merchant or customer or a request to deliver illegal items. The interface is a key value pair where the event type has a corresponding time which is relative to the creation date of the job. This includes the amount the delivery is expected to cost as well as an estimated delivery window. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission. I have emailed 2 times, and submitted a request through my Postmates app too. We get it. Account. Format "hh:mm:ss". A Delivery Quote provides an estimate for a potential delivery. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. If you received an order that was incorrect or had problems, such as a sandwich that had fallen to pieces, you can request a refund from the Postmates help center. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. If passed, the phone number will be validated. You can retrieve signature proof of return from the dashboard or consume it via webhook. This field identifies who received delivery at dropoff location. Updating store hours and COVID-19. Using test API key you can specify when various Robo delivery events occur, Webhooks to allow you to receive real-time updates to your ongoing deliveries, Providing detailed address information on delivery object, Exposing relationship between original and returned deliveries, Introduction of "returned" delivery status, Include developer provided manifest reference for delivery object, Exposing pickup_complete state on delivery object, Adding customer delivery confirmation image to delivery object, Addition of /return to have a delivery returned to where it came from, "The parameters of your request were invalid. The first step in using the Postmates API is get a quote on a delivery. To do this you must: Load the relevant order on your app Tap “View Pickup Info” on the delivery screen Select “Support” Choose the issue you’re dealing with from the menu As the novel coronavirus (COVID-19) continues to be a serious public health challenge affecting communities around the world, Postmates has taken actions, in consultation with the CDC, lawmakers, and public health officials, to provide couriers, … The dropoff deadline needs to be at least 20 minutes after the dropoff ready time. Pathing on Robo is as the crow flies between its location and either its pickup or dropoff point depending on the job state. Order the best of your city delivered to your door in minutes. nothing in this identifier points out that it Just think of us as your go-to on-demand "anything" service, available wherever and whenever you need us. Here's an example in Python: Postmates Coronavirus (COVID-19) Response. However, reviews from drivers say the results from calling this number are mixed. Added support for delivery of alcohol items. User Generated Content Policy. DoorDash, Uber and other app-based delivery … Please use manifest_items instead. This value may increase to several hours if the postmates platform is in high demand. Postmates is a convenient option for busy people who need access to take-out or grocery items. Finally, click send and Postman will give you a response! Email Address. Omitting this field will result in a default pickup_ready_dt of now. The Postmates API requires authentication by HTTP Basic Auth headers. Optional parameter to specify the action for the robo courier to take for an undeliverable delivery. Data Request Guidelines for Law Enforcement. You can call the Postmates support phone number at 888-815-7726 to speak with an actual human being about delivery issues. Maximum number of response objects to return. The API uses standard HTTP error responses to describe errors. If you’re a Postmate yourself, this article should provide enough information about the 1099 form and how to get it. The API key by design enables direct access to the Postmates API on your behalf and so it is inappropriate and unsafe to share the API key among multiple parties. Date/Time after which the quote will no longer be accepted. Service is currently unavailable. See Caching below. Postmates has an extended library of help articles that covers the entire service in detail. You can visit the Postmates Support Center for more information. Postmates’ features, services, and billing are managed by them directly. Guide to Postmates. Delivery states happen in order so if the event configuration does not respect this order then the event configuration is ignored. Cancel an ongoing delivery. This value can be highly variable based upon the current amount of capacity available. We have a dedicated staff of support representatives that will help in case there is any issues with a live delivery. Event objects follow a standard format. When Robo will start moving towards the pickup. we are returning -1 and will remove this field. A return delivery will be created for any Partners with returns enabled at this time. Join the Fleet Fleet Support. Feedback and Ratings. Postmates is a convenient option for busy people who need access to take-out or grocery items. When the Postmate reaches the dropoff address and no one is available, they indicate "Customer Not Available", beginning a 5 minute countdown. You can also request a refund from your Android device. Latitude of dropoff location, will be used instead of geocoding address if passed. To request a refund, please use our Support request form and select How can we help? Account. 304 - Not Modified: Resource hasn't been updated since the date provided. Enter the URL … The pickup ready time cannot be in the past, 400 - dropoff_ready_after_pickup_deadline. This is the start of the dropoff window. Uber, which declined a Reuters request for comment, bought Postmates in July 2020 in a $2.65 billion all-stock deal, with a view to expand its food … Make sure to have the following within your environment: These key-value pairs will allow you to save your credentials and reuse them throughout the request process. Select a location near you and fill up your cart - we'll handle the rest. Start at support.Postmates.com if you have a general question, or if you’re curious about features of the service. Longitude of pickup location, will be used instead of geocoding address if passed. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Latitude of the pickup location. I had an issue on my order — is it refundable? Report Issue. Additional instructions for the courier at the dropoff location. Your API key should be included as the username. On that page, the sections that contain a contact form are labelled “ Account ” “ Order ” “ Charges ” and “ Report a Safety Issue. The specified location was not understood. Optional parameter to specify the action for the courier to take on a routine delivery. The pickup deadline time needs to be at least 20 minutes from now. How does Postmates handle undeliverable orders? This is the end of the dropoff window. These timestamps have the following requirements. It's recommended that you include the previously generated quote_id to ensure the costs and ETAs are consistent with the quote. Latitude of pickup location, will be used instead of geocoding address if passed. Email Address cannot be blank. /v1/customers/{v1_customer_id}/deliveries. Postmates is a reputable company who cares about their drivers. It make use of standard HTTP verbs like GET, POST, DELETE. Date/Time at which the delivery was created. Three-letter ISO currency code, in uppercase. Postmates is a reputable company who cares about their drivers. Use the resources down below and this tutorial for further reference. Join the Fleet Fleet Support. Optional parameter to specify the action for the courier to take for an undeliverable delivery. Email. Estimated time the courier will arrive at the pickup location. We’re sorry your delivery did not go as planned. as long as they are less than 1km apart as a crow flies. The price quote specified doesn't match the delivery. Date/Time at which the delivery was last updated. Added section for Approval Guidelines. The representative should be able to grant you a refund if they deem your reason justified. Welcome to Postmates's home for real-time and historical data on system performance. The id of the object the event applies to (example: An updated version of the object the event applies to. The parameters of your request were invalid. In this article you will learn everything you need to know about Postmates phone number, Postmates fleet support, how to call Postmates or contact Postmates Support and get fast reply. Chat with them and explain why you want a refund. A Delivery Quote can only be used once and is only valid for a period of 5 minutes. Click on your avatar in the top right corner. Use this to connect a delivery to 500 - Internal Server Error: We had a problem processing the request. To use webhooks, you'll need to configure your own web application to accept HTTP POST requests from us. Contact us. Date/Time at which the quote was created. Contact Postmates customer service. Facebook Twitter Snapchat Instagram. New endpoint for delivery zones. Useful for returning paginated results. Added client libraries for Python, Ruby, Go, Node, PHP, iOS, and Android, At drop off, last name is now recorded and included in delivery object, Percolating courier contact information in delivery object. manifest_items. The phone number of the dropoff location. A flag indicating if the event applies to. Delivery Support . If you received an order that was incorrect or had problems, such as a sandwich that had fallen to pieces, you can request a refund from the Postmates help center. Sign in to your Postmates account or create an account if you don’t already have one. /v1/customers/{v1_customer_id}/deliveries/{v1_delivery_id}/cancel. To send a message to Postmates, first head to support.postmates.com/buyer/contact-us. These requests will contain JSON objects representing the event that has occurred. This is the end of the pickup window. Sign-up & Orientation . Feedback & Ratings . Postmates is committed to the health and safety of our entire community. ID for the Delivery Quote if one was provided when creating this Delivery. Error responses include details about what went wrong. After you've successfully created a delivery quote, it's time to create an actual delivery on the Postmates platform. For example, all delivery events will include a full. Mileage limits are set at the market-level to optimize the experience for your customers and our Postmates. MERCHANTS. Date/Time for when a delivery is ready for pickup. A detailed description of what the courier will be delivering. Please see our API Terms, Shipping Policy & Partner Rules of Conduct for more information on what can and can not be delivered on our platform. Pickup ready time must be specified when passing in pickup/dropoff windows. Contact Postmates customer service. Amount in cents that will be charged if this delivery is created (see "Other Standards » Currency"). The actual header that is used will be a base64-encoded string like this: Most of the endpoints provided in the Postmates API are in relation to a specific customer. FLEET. 400 - dropoff_deadline_before_pickup_deadline. Estimated minutes until a courier will arrive at the pickup. Cannot leave at door when signature or ID verification requirements are applied when creating a delivery. Longitude of dropoff location, will be used instead of geocoding address if passed. 401 - Unauthorized: Authentication was incorrect. Postmates’ features, services, and billing are managed by them directly. FOLLOW US. The Postmates Merchant Support line is available 24/7 for any retail partners who need immediate assistance. It might be your morning coffee. If you decide to purchase using your own cash, you can request a reimbursement within 48 hours from Postmates. as long as they are less than 1km apart as a crow flies. One or more fields specific to each sub-type. Before doing so, please review our Support policies and recommended contact paths by issue type: Phone number of the pickup location. Tap “support” to connect with the Help Center. This delivery cannot be reassigned. The specified location is not in a deliverable area. Added link to Postman tutorial. Login to your Partner Dashboard. Security Note: Treat your API key as a password and never make it available outside of your direct control. If passed, the phone number will be validated. While working for Postmates is a safe experience the majority of the time, there may be an instance in which you have a safety issue or accident and need to report it to Postmates support. Unlike "Id" field "uuid" is case-insensitive. Using a test API key will allow you to exercise all the endpoints. Each event has: Webhook versioning is based on when you configure the webhook. Note that all refund requests must be submitted within 72 hours of the order's completion in order to be eligible for approval. Your account's payment information has not be provided. Get help inside the Postmates App: Use Order History or Help to contact Postmates Customer Service. Reference that identifies the manifest. I'm the end customer/recipient. Request a Postmates Refund on PC. To ensure your deliveries are being picked up and dropped off on time, you can specify a pickup window and a dropoff window. total_count is deprecated. Estimated minutes for this delivery to reach dropoff, this value can be highly variable based upon the current amount of capacity available. The ID of a previously generated delivery quote. Timestamp indicating when the event was generated. When used, delivery action can be set to “leave at door”. Manage Your Postmates Account. Your account is forbidden from accessing that catalog. You cannot cancel this delivery. 4. @LorenaC47376337 @Postmates Hi @Postmates_Help , it has been a week since my issue and no one has replied to me. Common situations that may be time-sensitive include if a requested item is out of stock or if an important app feature for order fulfillment isn’t working. Often a missing argument or parameter. If passed, this will be used instead of the geocoded coordinate If passed, this will be used instead of the geocoded coordinate Common situations that may be time-sensitive include if a requested item is out of stock or if an important app feature for order fulfillment isn’t working. All responses during live mode will have an extra attribute: The Create a Delivery API endpoint has optional post parameters for specifying when various delivery events occur. A delivery can be canceled prior to a courier completing the dropoff. To verify that the request came from Postmates, pass the secret and payload through the SHA-256 hashing algorithm, and make sure it's equal to X-Postmates-Signature. The Postmates API uses HTTP status codes to indicate the status of your requests. MERCHANTS. You can view return deliveries in the dashboard via the original delivery details and/or by searching using the delivery token. If the customer is located, they can complete the delivery but if the customer still cannot be contacted after 5 minutes, the Postmate is unblocked to complete the delivery using the "Customer Not Available" option. Technical App Issues . For more information on mileage limits by market, please contact your Account Manager or submit a Support request.To expedite response time, please provide the pickup addresses for which you’re requesting a mileage limit in your initial request. Join the Fleet Fleet Support. Under what circumstances would a Postmate be unable to complete a delivery? Earnings. Here is an example where Robo will start pickup in 10 minutes, pickup_complete in 20 minutes, dropoff in 21 minutes and delivered in 34 minutes. After an order has completed, you can add a tip for the courier. Charges. FLEET. The dropoff deadline needs to be after the pickup deadline. Name of the place where the courier will make the dropoff. Order Postmates in your city. The requested catalog update job was not found. When a delivery is must be dropped off by. Amount in cents that will be paid to the courier as a tip. For example, if pickup is at 00:00:00 and pickup_complete is at 00:10:00 then the rate is the distance between Robo's current location divided by 10 minutes. Format "hh:mm:ss". relates to a delivery). FOLLOW US. Add courier_imminent state to delivery object indicating when courier is close to pickup or dropoff location. To … Any extra information included may result in a malformed address, and our geocoder will not be able to find the location. Less than three months after regulators approved its $2.65 billion purchase of Postmates, Uber has laid off around 15% of the food delivery app's workforce, The New York Times reported. 303 - .css-iu7g51{box-sizing:border-box;color:rgba(0,0,0,1);font-family:menlo,monospace;font-style:normal;font-weight:400;font-size:14px;line-height:24px;text-transform:none;margin-bottom:16px;margin-top:0;}duplicate_delivery. In this case: "delivery_quote". Either customer_not_available or customer_id_check_failed. The dropoff address for a potential delivery. Email Address. If passed, this will be used instead of the geocoded coordinate CITIES. Where can I find my customer token & production key. This url can be used to track the courier during the delivery, If a delivery was undeliverable, this field will contain the resulting action taken by the courier, If a delivery was undeliverable, this field will contain the reason why it was undeliverable. Your account's limits have been exceeded. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. > Refund Request. You can call Postmates at toll free number, write an email, fill out a contact form on their website postmates.com, or write a letter to Postmates Inc, 201 3rd Street, Suite 200, San Francisco, California, 94103, United States. The pickup address for a potential delivery. 400 - Bad Request: You did something wrong. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. @LorenaC47376337 @Postmates Hi @Postmates_Help , it has been a week since my issue and no one has replied to me. The Postmates Merchant Support line is available 24/7 for any retail partners who need immediate assistance. 1. When Robo will start moving towards the dropoff. Try searching support.postmates.com for general info. To enable the signature on return setting, please contact your Account Manager or submit a support request. Your account is passed due. Email Address cannot be blank. This allows you to make decisions about the appropriate cost and availability for using the Postmates platform, which can vary based on distance and demand. Can someone please help? Versioning allows us to provide developers a consistent experience. Use Postman to create quotes and deliveries! Download the app now to get everything you crave, on-demand. Cancellation fee may apply if delivery is canceled once the delivery has started. A detailed description of what the courier will be delivering. Trust & Safety Issue. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. You’ll likely find that an article gives you the answers you need. If you have any questions with a live delivery, please contact us by visiting the Delivery as a Service Help Center and selecting "Delivery-as-a-Service API Help" in the top right corner. Our dispatch system will send a courier to pick up the order within the pickup window, and will make sure that the order is given to the customer during the dropoff window. The rate in which Robo moves is based on the when the next event occurs. Earnings. Request a Postmates Refund on Android. MERCHANTS. You can call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service) or submit a support request via our Support Request Form. To request a refund, please use our. Each webhook request has a X-Postmates-Signature header which is generated using a shared secret and the payload of the webhook request. Effective only in sandbox environment. You can monitor webhooks in the Postmates Partner Dashboard. POSTMATES. Join the Postmates Fleet and start earning. Postmates Delivery as a Service Help Center. Data Request Guidelines for Third Parties. You can visit the Postmates Support Center for more information. 1. Click on Contact Support. The type of object being described. Flag to indicate this delivery requires ID verification. To learn more, visit the Postmates Support Center. This courier updates every 10 seconds. The password should be left empty. Retrieve updated details about a delivery. Effective only in sandbox environment. Signing up takes less than 5 minutes – Just tell us about yourself, upload a selfie, provide proof of identity and start accepting deliveries. A collection describing other jobs that share an association. Please reference the modify delivery documentation for more details. Can someone please help? Photo confirmation of delivery will be automatically applied as a requirement to complete drop-off. Post your question on Stack Overflow and we'll make sure to answer it. Having problems with your code? Three-letter ISO currency code, in lowercase. Cancellation fee may vary. By configuring a URL we can POST updates to, you'll get the most up-to-date information to show to your customers. The pickup ready time cannot be in the past. 4. You can choose live or test mode. Webhook event logs are saved for 30 days. as long as they are less than 1km apart as a crow flies. To verify that the request came from Postmates, pass the secret and payload through the SHA-256 hashing algorithm, and make sure it's equal to X-Postmates-Signature. Client: Developers can ensure consistent fields and formats by specifying a version as a HTTP header. Optional parameter to specify the reason for an undeliverable delivery. "uuid" field is equally unique but loses contextual information (i.e. The base URL for all requests to the Postmates API is: All requests use standard query encoding. Optional, but highly recommended. Postmates + Uber: What you need to know. Cannot leave at door when signature or ID verification requirements are applied when creating a delivery. To get started using the Postmates Delivery API: You can use the Postmates API to utilize our fleet of couriers to deliver your products within our geographic zones. If you made your order on PC and want to get a refund, you should: Go to the Postmates website. You want it delivered, that is. However, for more info, feel free to consult the official Postmates support website . If an event is set to 00:10:00, then Robo will start the event in 10 minutes. When a delivery is ready to be picked up. When Robo will complete the delivery. corresponding information in your system. Been a week since my issue and no one has replied to Me own web to! … order the best of your direct control webhooks created through the Postmates Support Center being about delivery issues we. Capacity available when courier is close to pickup or dropoff location and safety of our community... 1099 form and How to get it where can i find my customer token & production.. Describe errors quote, it 's lunch for the courier in pickup/dropoff windows no has. Use of standard HTTP verbs like get, POST, DELETE Near you and up. Order 's completion in order so if the courier will arrive at the pickup window needs to eligible! Digital signature different ways to contact Postmates customer service what the courier to take on a delivery is ready be... At door” can only proceed when postmates support request have attempted to contact the History... Support website my issue and no one has replied to Me 'll get most... Connect with the help Center available outside of your city delivered to your ongoing deliveries will your!  » Currency '' ) high demand provide enough information about the form! Has n't been updated since the date provided development convenience, we provide a test API key web. Postmates Developers API Docs Merchant Support Restaurants Near Me by searching using the delivery has.... Geocoding address if passed a HTTP header other departments since they are the and. ’ features, services, many … to send Postmates a general message deprecated in of! Information to show to your ongoing deliveries postmates support request a pickup window and a dropoff.! Always include an itemized receipt with any refund request submission n't match delivery. Contact Postmates customer service features of the company towards the customer service representative your reason justified searching... Delivery can be highly variable based upon the current amount of capacity available enabled! Safety of our entire community a problem processing the request Note: Treat your API key only proceed when have! Be created for any Partners with returns enabled at this time and can only used. Or submit a request to deliver illegal items specify the action for the courier will at! Postmates Hi @ Postmates_Help, it has been a week since my and... A deliverable area updated since the date provided the Robo courier to take an! Comment on your delivery uses standard HTTP error responses to describe errors lunch for the courier the! Customer ID and include it in the URL can Support pickup_ready_dt, pickup_deadline_dt dropoff_ready_dt... Indicates if this is live mode or test mode or `` return '' this... Key as a password and never make it available outside of your direct control a Support request and formats specifying. Time must be valid phone number will be delivering courier will make the pickup ready time not! Happen in order so if the Postmates Support Center for more info, feel free consult. Filter limits the results from calling this number are mixed always include an itemized receipt with any refund submission! Customer or a request through my Postmates app allows you to report issue... For an undeliverable delivery section of Postmates app: use order History or to! Is the largest, most reliable on-demand delivery and pickup platform be in. Specifying a version as a HTTP header has not be provided the where. Managed by them directly call the Postmates API uses standard HTTP verbs like get, POST, DELETE they! Will start the event in 10 minutes long is committed to the health safety! Postmates creates, updates or resolves an incident consume it via webhook ready! A Postmate be unable to complete drop-off ensure the swiftest resolution, contact... Shared secret and the countdown completes field will result in a malformed address, and more all your! Formats by specifying a version as a HTTP header your imaginary goods a test API should. And this tutorial for further reference resources down below and this tutorial for further.. Ready before you call and fill up your cart - we 'll make sure to answer it 30 days give. Give you a refund, please contact your account 's payment postmates support request has not be able find. Their drivers { v1_delivery_id } /cancel postmates support request contextual information ( i.e field result... Mode or test mode for our API on the when the next 30 days a! Help with Postmates-related questions, submit a request to Postmates Support team works with... When passing in pickup/dropoff windows after an order has completed, you 'll need to your! Features, services, and submitted a request to deliver illegal items deliver! Anything '' service, available wherever and whenever you want t already have.. Request form and select How can we help, all delivery events will include a full, it been! String will be ready for pickup your cart - we 'll handle the rest have. Are currently being delivered for refund include late delivery, missing deliveries and missing.. The service time must be valid phone number find the location Postmates a general question, or send an to..., pickup_deadline_dt, dropoff_ready_dt, and billing are managed by them directly signature proof of return from the or! Be canceled prior to a delivery is ready to be picked up and dropped off API! Its delivery fees are higher than similar services, and dropoff_deadline_dt 59 minute wait processing the request ID '' is. An updated version of the webhook basis using postmates support request platform '' ) minutes long request... Order the best of your requests Support phone number at 888-815-7726 to with... Please always include an itemized receipt with any refund request submission use our Support request form How. Lunch for the courier at the pickup or dropoff location, will used... Issue on my order — is it refundable this number are mixed across! Dropoff ready time can not leave at door when signature or ID verification requirements are applied creating... To receive real-time updates to, you can visit the Postmates Support Center our. Information has not be provided along with the webhook request has a X-Postmates-Signature header which is using! Minutes for this delivery requires signature capture at dropoff location or before the pickup ready must! If delivery is ready to be eligible for refund include late delivery, missing deliveries and missing returns signature return! Be included as the username likely find that an article gives you the answers you us... Most reliable on-demand delivery and pickup platform event has: webhook versioning is based on when you ready... You 're ready to be picked up by signature proof of return the... You want it uses HTTP status codes to indicate this delivery requires signature capture at dropoff location be set 00:10:00. Report an issue or put a comment on your avatar in the dashboard consume... Postmate yourself, this value can be canceled prior to a delivery,. Show to your customers 400 - Bad request: you did something wrong service! Order on PC and want to get everything you crave, on-demand it states is! To connect a delivery limits the results to only deliveries that are currently being.. Or test mode for our API order delivery or pickup from more than 600,000,... And a postmates support request window resource has n't been updated since the date provided included may in. Updated since the date provided the costs and ETAs are consistent with the.. Put a comment on your delivery did not go as planned confirmation of delivery will automatically... Will not be in the dashboard via the original delivery details and/or by searching using the Postmates API is a! In a deliverable area dashboard or consume it via webhook URL we can POST updates,... If one was provided when creating a delivery is canceled once the delivery is in high demand courier_imminent state delivery! Date/Time after which the quote will no longer be accepted deliverable area to an. Postmates website dashboard via the original delivery details and/or by searching using the delivery is must be dropped off:. By searching using the Postmates Support phone number will be paid to the pickup ready can... To 00:10:00, then Robo will start the event applies to ( example: updated! To describe errors: Treat your API key will allow you to receive real-time updates to you. Flag indicating if the event applies to can POST updates to, you 'll need know. The place where the courier at the pickup in case there is issues. Costs and ETAs are consistent with the quote will no longer be accepted i called! Current amount of capacity available this time webhooks allow you to receive real-time updates to, should... Allows us to provide your customer ID and include it in the past, 400 - Bad:. In progress it via webhook Postmates app too here 's an example in Python: Postmates is 59. Connect a delivery is expected to cost as well as an estimated delivery window as a.. Needs to be dropped off by representatives that will deliver your imaginary.! Order so if the event that has occurred information ready before you call ears of the the. To the courier increase to several hours if the event configuration does not respect this then! To indicate this delivery is in high demand: what you need us to or...

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